Last Updated: January 2024

At ZodiTalk, we strive to provide the best astrology consultation experience. This policy outlines our terms for returns, refunds, and cancellations.

1. Cancellation Policy

For Scheduled Consultations:

• Free Cancellation: Up to 2 hours before the scheduled consultation
• 50% Refund: Cancellation between 30 minutes to 2 hours before consultation
• No Refund: Cancellation within 30 minutes of scheduled time
• No-Show: No refund if you don't join the consultation within 10 minutes of scheduled time

For Instant Consultations:

• Cancellation allowed before connecting with the astrologer
• Once connected, consultation charges apply
• If astrologer doesn't respond within 5 minutes, full refund will be processed

For Digital Products:

• Horoscope reports: Cancellation allowed before report generation
• Kundli services: Cancellation allowed before processing begins
• Once delivered, digital products cannot be cancelled

2. Refund Policy

Eligible for Full Refund:

• Technical issues preventing consultation completion
• Astrologer unavailability without prior notice
• Service not delivered as promised
• Duplicate charges or payment errors
• Consultation cancelled by ZodiTalk

Eligible for Partial Refund:

• Consultation interrupted due to technical issues (prorated based on time)
• Late cancellations as per cancellation policy
• Unsatisfactory service quality (case-by-case basis)

Not Eligible for Refund:

• Change of mind after consultation completion
• Disagreement with astrological predictions or advice
• Personal circumstances preventing consultation attendance
• Network issues from user's end
• Consultations completed successfully

3. Wallet & Credits Policy

• Wallet Balance: Non-refundable, can be used for future consultations
• Promotional Credits: Non-transferable and non-refundable
• Bonus Credits: Cannot be withdrawn, only used for services
• Expiry: Wallet balance expires after 1 year of inactivity

4. Refund Process

How to Request a Refund:

1. Contact our support team at contact@zoditalk.com
2. Provide your order/consultation ID
3. Explain the reason for refund request
4. Our team will review and respond within 24 hours

Refund Timeline:

• Wallet Refund: Instant (for eligible cases)
• Credit/Debit Card: 5-7 business days
• Net Banking: 5-7 business days
• UPI: 1-3 business days
• Digital Wallets: 1-3 business days

5. Return Policy for Physical Products

For gemstones, yantras, or other spiritual items:

• Return Window: 7 days from delivery
• Condition: Unused, original packaging, with certificate
• Return Shipping: Customer responsibility unless item is defective
• Inspection: Items inspected upon return before refund processing
• Refund: Original payment method, minus shipping charges

Non-Returnable Physical Items:

• Customized or personalized items
• Blessed or energized spiritual items
• Items damaged due to misuse
• Items without original packaging or certificate

6. Dispute Resolution

If you're not satisfied with our refund decision:

1. Escalate to our senior support team
2. Provide additional documentation if required
3. We'll review the case within 5-7 business days
4. Final decision will be communicated via email

7. Contact Information

For refund and cancellation queries:

• Email: contact@zoditalk.com
• Phone: 7009000988
• Address: HERBOZON INC, SHOP NO 1- Ram Nagar Ambala Cantt Station, 2g Near Ekta Vihar, AMBALA, HARYANA, 133001
• Support Hours: 24/7
• Response Time: Within 24 hours